Terms & Conditions.

1. Services

Services and packages will be agreed in advance with each Client. These may include, but are not limited to, social media management, virtual assistant support, administration, creative tasks, marketing support, or project-based services. The scope of work will be tailored to the Client's needs and confirmed prior to commencement.

2. Service Location

Services are primarily delivered remotely from our offices. On occasion, and if agreed in advance, in-person support at the Client's location may be provided.

3. Availability

Support is generally available during business hours, with some flexibility for evenings or Saturdays where required. Services are not available on Sundays or during pre-agreed leave, with notice given in advance. The Service Provider does not work on UK bank holidays, unless the Client is subscribed to the Super Hero Package, which includes cover during these periods.

4. Payments

5. Term & Termination

• A minimum 3-month commitment applies to ongoing services unless otherwise agreed.
• Either party may terminate with 30 working days' written notice after the initial term.
• Immediate termination may occur in the event of a breach of agreement.
• Any outstanding balances will be invoiced and payable immediately.

6. Offboarding

Offboarding is how we smoothly wrap things up when your contract comes to an end. Around 1–2 weeks before your end date, we'll begin winding down posting, scheduling, and engagement activity. At the end of the contract we will:

• Log out of your accounts.
• Remove stored data and files securely.
• Provide final analytics and reports.
• Prepare handover notes to ensure you (or your next team) can continue without disruption.

This ensures a stress-free transition with a clear picture of performance and next steps.

7. Refunds

All payments made to Miss PA Your VA are non-refundable. As services and deliverables are classed as digital products and fall under the UK Digital Products Regulations protecting digital creators, the Client acknowledges that they are not entitled to a refund once work has commenced or digital assets have been delivered. Refunds will only be considered in exceptional circumstances and remain at the sole discretion of the business owner.

8. Service Changes & Upgrades

Clients may upgrade their package or add additional services at any time, with costs adjusted accordingly. Downgrades or reductions in service are not permitted mid-contract. Any requests to reduce or cancel services must follow the Termination notice period set out in Section 5.

9. Revisions & Client Responsibilities

• The Client is responsible for providing accurate and timely information, content, and approvals required for the Services to be delivered.
• Delays caused by the Client (e.g., late content submission, lack of approvals, or missing information) may affect delivery timelines. Such delays are not the responsibility of Miss PA Your VA.
• Revisions are included within the scope of the agreed package or service. Additional revisions beyond the agreed scope may incur extra charges.
• Failure to provide required input may result in paused or limited service until outstanding items are received, without any adjustment to fees owed.

10. Confidentiality & Data Protection

We respect the confidentiality of all Client information. No confidential or proprietary details (such as customer data, business strategies, or financials) will be disclosed during or after our work together. Upon termination, all Client-related materials will be securely returned or deleted, unless otherwise agreed.

11. Relationship of Parties

Miss PA Your VA and its team operate as independent contractors, not employees. Clients are not responsible for providing benefits such as holiday pay, pensions, or health insurance.

12. Work Product Ownership

All deliverables, content, and materials created under the agreement are owned by the Client upon full payment. Where applicable, Miss PA Your VA may retain non-confidential examples for portfolio purposes unless otherwise requested by the Client.

13. Liability

We are not liable for delays or issues caused by circumstances outside of our control, including (but not limited to) social media platform outages, power failures, or lack of timely communication from the Client.

14. Severability

If any part of these Terms is found to be invalid or unenforceable, the remaining sections will remain in full effect.

15. Packages, Hours & Scope of Work

Each social media package includes a set number of hours dedicated to the Client's business each month. This time covers the agreed tasks and support within the chosen package.

• Packages do not equate to full-time employment or unlimited availability.
• Additional hours requested outside of the agreed package will be invoiced separately at the standard VA rate of £35 per hour.
• Packages cover ongoing virtual support only. Additional services such as content creation days, strategy sessions, or 1:1 coaching are not included unless purchased separately as add-ons. Availability and pricing for these extras can be provided on request.

16. Content Creation Days

Content creation days are booked as 5-hour sessions, with the date and time agreed in advance between the Client and the Service Provider.

• The 5 hours cover filming, photography, and related creative support as agreed.
• If additional time is required beyond the allocated 5 hours, this will be invoiced at the standard hourly rate of £35 per hour.
• Any travel, venue hire, or additional expenses related to content days must be agreed and covered by the Client prior to the session.

17. Virtual Assistant (VA) Support

VA support can be booked either as part of a package or on a standalone basis.

• Standalone VA services must be booked for a minimum of 2 hours per week.
• Time can also be booked in pre-agreed hourly blocks to suit the Client's requirements.
• Any unused hours within a block cannot be carried forward to the following week unless otherwise agreed in writing.
• Additional hours outside the agreed booking will be invoiced separately at the standard VA rate of £35 per hour.

18. Website Services Disclaimer

Miss PA Your VA may recommend independent freelancers for website design, development, or technical services. However, any website-related services are booked directly by the Client with the freelancer and are not provided by Miss PA Your VA.

• All agreements, timelines, deliverables, and payments for website services are strictly between the Client and the freelancer.
• Miss PA Your VA accepts no liability for the quality, timing, implementation, or outcomes of any website work carried out by third parties.

19. Third-Party Tools & Platforms

Many services involve the use of third-party platforms (such as social media, scheduling tools, analytics dashboards, or design software). While every effort will be made to ensure smooth operation, Miss PA Your VA cannot be held responsible for outages, changes to platform policies, feature restrictions, or technical errors beyond our control.

20. Subcontracting & Team Members

Services may be carried out by team members or subcontractors working with Miss PA Your VA. All subcontractors are vetted and operate under confidentiality agreements. However, Clients agree that the Service Provider retains overall discretion in how tasks are allocated within the team.

21. Changes to Contract

Any changes to the agreed contract or scope of services must be provided with a minimum of one month's written notice. This notice period allows us to make the necessary updates to accounts, processes, or actions to ensure a smooth transition and continuity of service.

22. Annual Leave Policy

At Miss PA Your VA, our team members are entitled to take time off, including annual leave, as we believe it is fair and essential for maintaining a healthy work–life balance. Any planned absence will not exceed five consecutive working days, and clients will always be given notice where relevant. During short periods of annual leave, work for client business pages will be pre-scheduled or appropriately covered to maintain continuity. While some tasks may be completed in advance or temporarily adjusted, we remain committed to ensuring your services run smoothly throughout any team member’s time off.